6 Time-Saving Tips for Mass Tort Firms

Mass legal cases are nothing short of complex. They often involve multiple plaintiffs, intricate fact patterns, and years of litigation, which can make efficiency a challenge. With time-saving strategies like advanced legal technology, streamlined client intake, and task automation, attorneys can significantly enhance the productivity and growth of mass tort law firms. These strategies not only save valuable time, but they also help ensure that mass tort clients receive a high level of quality legal services.  

Keep reading for six time-saving tips for lawyers and mass tort law firms:  

#1 Streamline Client Intake  

In a mass tort legal practice, client intake sets the tone for the entire attorney-client relationship. This is the phase when potential clients are identified and initial communications occur, so it’s crucial for mass tort firms to maintain an intake process that is both streamlined and effective. Your client needs to feel as though they matter individually, yet you need to save time to manage multiple clients with the same or similar needs in one case.

Tips for a streamlined client intake include:

• Strategic marketing techniques that reach targeted audiences of potential mass tort clients. The unique circumstances of mass tort cases require a wider marketing net.  

• Communication resources that promote quick follow-ups. Mass tort legal clients have numerous law firms to choose from, which makes initial communication extremely important. The first response to a prospect inquiry can mean the difference between them choosing your law firm or your competition. 

• Customized templates for quick and easy collection of prospect data. A thorough intake process ensures that no critical details are overlooked. It also helps your firm effectively screen potential clients. 

A streamlined intake process requires the use of legal Client Relationship Management (CRM) software. This technology offers mass tort firms the ability to handle client intake with both efficiency and accuracy.   

Here’s how streamlined client intake might look: 

A potential client realizes they may have a claim that fits the parameters of a mass tort case. They go online to search for an attorney, and your marketing efforts make your landing page and lead collection form the first they see, so they input their information. 

Immediately, that client gets fed into Law Ruler’s CRM, which has automated workflows built in. They instantly start receiving email and SMS follow-up with specific information from their intake form that makes it feel personal, even though it runs automatically. If they take an action, such as signing a contract to become a client, the CRM moves them to the appropriate funnel. It will even send automated text messages or set up phone calls on autopilot, so you can quickly move that client into the mass tort lawsuit while keeping all contact personal and automated at the same time. 

#2 Case Management Technology 

The volume of clients in a mass tort law firm calls for an organized system of management. By investing in a robust case management software, your firm can enhance client services through features that centralize all case information into a single location that is easily accessible for all credentialed firm members. This not only reduces the risk of lost or misplaced information but also streamlines workflows. 

Time management can also be improved through case management software. Among its many helpful features, task management, deadline tracking, and automated reminders help firm members consistently meet critical deadlines, enhancing the overall productivity of the legal team. This time-saving tip for lawyers should be a staple of mass tort practices. 

Law Ruler’s CRM merges seamlessly with your existing case management software. Through Open API, you can integrate Law Ruler with your existing case management system, keeping communication and client tracking consistent without impacting your existing workflows. You won’t have to input data multiple times but can seamlessly merge it from one platform to the next.

#3 Mass Tort Automation of Communications 

Without the proper tools, managing communications with numerous mass tort clients can quickly become overwhelming. By automating communications, law firm members can more easily maintain consistent and timely communication. With the features offered through legal CRM software, emails and text messages can be automated to send updates, reminders, and follow-ups to clients without firm members spending valuable time on these tasks. 

Your law firm can benefit from mass tort automation in various ways, including: 

• Keeping clients informed and engaged without consuming significant staff time.  

• Reducing the risk of missed communications.  

• Simplification of the mass communications needed in mass tort cases.    

In addition, Law Ruler makes client communication easier to craft. With built-in AI integrations, you can quickly create and launch emails and text message campaigns using AI-generated suggestions. 

Communication is not limited to email and text, either. With a built-in softphone and click-to-call features, Law Ruler makes it easy to reach clients by phone. Each client phone call is recorded with an audit trail, so you have a record of your communication.

#4 A Client Portal  

A client portal is absolutely necessary for the effective management of communication with numerous mass tort clients. These self-service channels can be used to securely and quickly provide clients with case updates and important communications. Client portals are excellent tools for reducing the volume of inbound calls and emails received by your mass tort law firm on a daily basis, allowing your team to focus on the more billable tasks of case preparation and strategy. In mass tort cases with thousands of people involved, you simply do not have time to handle a huge influx of calls and emails.

#5 Effective Document Management  

With medical records, financial statements, and a host of evidentiary records, mass tort cases generate an enormous volume of documents. In addition, these cases generate legal documents, such as disclosures and contracts. With an efficient document management system in place, your firm can keep all documents organized in a manner where they can be retrieved quickly. This is a crucial time-saving tip. For lawyers, it alleviates the hours that they might otherwise spend searching for and organizing documents. In addition, the safety features of top-notch document management systems help ensure compliance with client confidentiality standards.   

Law Ruler’s document management system will automatically request necessary documents, store them securely, and keep them accessible when needed. With the help of e-Signature software, it can also streamline and speed up client signature captures to keep your clients moving toward a successful conclusion of their case. Your team will never have to wonder or double-check that a document is in place, but you can simply know that the system will keep sending reminders and ensuring the documents are signed and collected in a timely manner using email, text, and digital signature capture processes.

#6 Standardized Processes  

Mass tort law firms need standardized processes in place to save considerable time and enhance the client experience. Given the large scale and complexity of these cases, standardization helps streamline workflows, allowing firm members to effectively manage large volumes of information and coordinate across multiple cases seamlessly. Mass tort law firms often operate with a level of collaboration internally and sometimes externally as well. Standardized processes make it easier to delegate, share information, and work together. 

Templates and standardized forms, like those built into Law Ruler, are another benefit of routine processes. They greatly reduce the time spent drafting repetitive documents and promote consistency across all firm documents, including intake forms, client letters, and settlement agreements. With these processes in place, every client sees the same documentation, which reduces confusion while also saving you time. Standardized processes also reduce the risk of human error, ensuring a faster and more successful conclusion for your case. 

Mass Tort Law Firms Can Easily Implement these Time-Saving Tips for Lawyers 

Implementing these time-saving tips for lawyers can help mass tort firms manage their expansive caseloads more efficiently and utilize their resources more effectively to provide clients with quality representation. The key is to find the right legal CRM that has these processes already in place and ready to implement. 

Law Ruler provides mass tort firms with a top-notch legal CRM software. Many of the software’s features were specifically designed for mass tort cases. With Law Ruler, you can:   

• Automate client intake and lead nurturing processes 

• Provide clients with secure, consistent, and confidential communication 

• Convert and serve more clients in less time without sacrificing the personalized feel of your services 

• Lead clients through an automated yet personalized client pipeline 

• See at a glance what stage each contact is in as you move toward the conclusion of your case 

• Reduce redundancies and limit tedious data entry tasks that eat your profits 

• Automate marketing through text and email marketing campaigns 

• Ensure you never miss a follow-up that could lead to potential growth for your case or your firm 

As a mass tort lawyer, you face high volumes of leads who all need to follow a similar path. Law Ruler is designed with both lead conversion and client interactions in mind. We focus on helping you build a successful case, even with thousands of leads, while streamlining tasks to avoid wasted time and energy. Law Ruler can make your mass tort firm more successful and profitable while still giving you excellent customer service. 

If you are curious about how to utilize the features of Law Ruler to make your mass tort cases more effective, streamlined, and profitable, book a demo of Law Ruler’s legal CRM. We will walk you through the software so you can see exactly how it will help you streamline and expand your practice.