Personal Injury Law Firm Software

CRM stands for client relationship software or customer relationship management. While many law firms use generic CRM software, a legal-specific CRM can drive a personal injury law firm’s growth by fostering better relationships with leads, new clients, and long-term clients.

Your clients are the key to your firm’s success, and a legal CRM is one of the most powerful tools you have for managing client relations. It functions as a database that tracks information about prospects and clients, making tedious but essential administrative tasks much easier to deal with.

A great legal CRM will help you improve:

• Lead generation
• Lead management and tracking
• Client management
• Client communications
• Client intake
• Project management
• Revenue tracking
• Scheduling and follow-up
• Document management

In personal injury law, optimizing these activities will help your law firm stand out from the crowd. There are plenty of generic options out there for businesses of all types, but few of them were designed with the specific needs of law firms in mind. Law Ruler’s legal CRM, intake software, and digital marketing tools are a comprehensive solution that caters to the unique demands of the legal profession.

Marketing automation is the use of technology and software to streamline and automate marketing tasks and processes. For personal injury attorneys, a great marketing automation solution will leverage various tools to execute marketing campaigns, nurture leads, and improve client engagement, all while reducing the time attorneys spend on these tasks.

Some key benefits of marketing automation are:

• Improved lead generation and conversion rates
• Enhanced client engagement
• Personalized communication
• Less time spent on repetitive administrative tasks
• Efficient tracking and management of client relationships

When choosing a marketing automation solution for your personal injury law firm, it’s crucial to go with a solution that’s designed to meet your specific needs. Law Ruler’s marketing automation software is designed for law firms of any size and caters to professionals in any practice area.

CRM automation helps reduce the time personal injury lawyers spend on hands-on, tedious data entry tasks using a variety of artificial intelligence (AI) tools. This frees up your team to spend more time on the litigation process, while also nurturing leads, communicating with prospects, and converting qualified leads.

Client intake software can be a game changer for any personal injury practice that’s looking to take on new clients, increase efficiency, and make sure they’re attracting qualified leads for conversion. Here are a few ways intake software can help your firm.

Less time spent on client intake

The intake process can be time-consuming, and sometimes you discover that a lead isn’t the right fit for your firm after days or even weeks of contact and follow-ups. Personal injury practices don’t have that kind of time to lose.

The right client intake solution should provide smart intake forms that allow you to pre-screen your personal injury clients as they answer questions in the contact form. These forms can adapt your follow-up questions based on responses and free you up from administrative work.

If a lead answers questions that indicate they’re not a good fit, you can automatically send a personalized message from your firm or refer them to a colleague who can help them.

On the other hand, if a potential client is a strong fit for your firm, the best case management software, like Law Ruler’s CRM, also streamlines the client intake process to build a strong initial relationship and move through the onboarding process quickly.

Great client experiences

Using top-notch client intake software gives your clients a great impression of your firm from the first point of contact by providing automatic responses immediately. You can send intake forms, schedule appointments, and start cultivating your relationships without feeling like you’re strapped for time. For busy personal injury lawyers, this is a must-have.

Law Ruler’s CRM empowers personal injury law firms with logic-based client intake software. Client intake software is designed to help your law firm acquire qualified personal injury cases and manage relationships without losing billable hours or adding headaches to your workflow.

Logic-based intake forms

A key component of client intake is a logic-based intake form—one that adapts to each client to present them with the questions most relevant to their legan needs.

Law Ruler’s form builder allows personal injury attorneys to build custom interest forms tailored to your firm. Based on the answers leads provide and your input, the logic-based intake form can quickly eliminate cases that are outside of your practice area, saving your firm time.

Automated data entry

A legal CRM’s intake form automatically gathers client data via the client intake form. The personal injury software then directly imports this information into your CRM and other case management software. This reduces the risk of human error and saves your firm significant time on data entry.

Document automation

With custom document templates and online editors, law practice management software makes document assembly easier for everyone involved. Personal injury attorneys can assemble files by importing client demographics directly from the CRM case management software, which saves time and avoids human error in document assembly.

One-click eSignature

It can take a lot of back and forth to get handwritten signatures from personal injury clients on every required document. Luckily, Law Ruler’s case management software features one-click email signatures to instantly secure legally-binding client signatures via email or text message.

Potential personal injury clients are often in a state of duress and need legal counsel as quickly as possible. Client intake software streamlines the process to onboard new clients, with immediate follow ups with next steps and intuitive, mobile-friendly client intake forms.

More time to focus on high-value tasks

A law firm’s bread and butter is the billable hour, but many attorneys often find themselves missing out on billable hours because they’re stuck doing time-consuming administrative tasks like document assembly, sending and receiving contracts, and chasing down clients for signatures.

With client intake software, you can use data records to automatically input information about your client’s case in custom document templates, which drastically reduces the amount of time you’ll spend stuck behind a screen entering data and frees you up to focus on client-facing work.

When attorneys get back non-billable hours previously spent on marketing and client outreach, they can devote more time to personal injury clients and personal injury cases. But in addition to the time saved, personal injury software like Law Ruler’s CRM also features tools that your law practice can use to strengthen client relationships and keep your firm top of mind, such as automated email drip campaigns, text message marketing, and robust data analytics.

Automated email drip campaigns

Automated email drip campaigns are a series of emails that your firm pre-writes, which can later be personalized to the recipient and used to move potential personal injury clients through the sales funnel or remind current clients to do certain tasks like leave reviews or schedule follow-up appointments.

Text message marketing

Text message marketing is a feature in your practice management software that allows legal staff to create automated SMS messages and send them right from their computer to multiple users. These messages can be used to follow up with clients on:

• Consultation information
• Appointment confirmations
• eSignature requests
• Court date reminders
• Trust fund replenish requests

Best of all, the communications are built directly into your personal injury software, so everything you need stays all in one place.

Robust data analytics

Use data to improve your practice’s task management and marketing efforts.

With our personal injury case management software, legal practices can build custom reports in seconds and schedule recurring reports for regular review to monitor your firm’s KPIs. You can track productivity and case metrics over time to guide your firm’s strategic marketing decisions.

Firms can use data analytics to evaluate marketing and client outreach efforts. For example, you can review how leads find your practice and adjust your marketing efforts accordingly. Are most of your qualified leads coming to you for medical malpractice or issues with medical providers? Consider adjusting your marketing to focus on relevant concerns.

Whether you’re a solo practice or a large law firm, KPIs are critical to growth. A legal CRM’s data analytics can help your firm monitor KPIs to pivot or adjust strategies as needed to achieve your goals. These KPIs include:

• Leads: how many new leads do you get per month? How many of these leads convert into clients? How many of these leads are qualified leads?
• Acquisition costs: how much are you spending on advertising, promotions, and marketing campaigns? How much are you spending for each new client acquisition?
• Revenue: Which marketing efforts have increased revenue? Which marketing efforts have the best ROI, and which ones should you swap out?
• Website conversion rate: How many people visit your website, and what is the ratio of website visits to leads who fill out an interest form? Which pages do people spend the most time on? This can help determine what content brings in the most leads, and where you should develop your website further.
• Response time: How long does it take for your company to respond to a lead’s first contact? Leads often go with the first law firm that responds to their inquiry, so timely response is critical to success.
• Conversion time: How long does it take for interested parties to become clients? Are there extended conversion times? This could indicate an internal workflow issue that is impacting your client experience.
• Email open rate: How many people are opening your email drip campaigns? Is one campaign performing better than another? What can you see in the differences between campaigns that you can use to improve open rates across the board?
• Sales funnel completion rate: How many potential leads start the sales funnel process, and how many become clients? Is there a particular spot in the process where most leads drop off? This could indicate an issue with certain workflows or communications.

For personal injury attorneys and personal injury cases, our legal CRM leverages state-of-the-art security measures to make sure that client privacy remains protected at all times.

Contact our support team to learn more about our injury case management software security measures.

• TimeSolv
• CosmoLex
• Rocket Matter
• Hellosign
• Smith.AI
• ApexChat
• Gmail
• Zapier
• Twilio
• Office 365
• Clixsy
• Mailgun
• CallRail
• Scorpion Internet Marketing
• Gage ICS
• Mass Tort Nexus
• LeadRival
• MTVA Member
• X SocialMedia
• Thomson Reuters
• Lawyers.com
• And more!

Visit our integrations page to see our full list of integration solutions. Don’t see an integration that you’d like? Contact us!