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INTAKE MANAGEMENT
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Attracting and signing new clients is the primary goal for small to mid-sized law firms in the effort to succeed! Traditional marketing tools such as print (newspapers and magazines), TV, and radio deliver fractured reach and is quite costly.  Social media presents an innovative marketing tool to your arsenal to reach prospective clients, but again, standing out from the crowd is difficult and challenging.  Nationally, there are over 1.2 million attorneys. Potential clients connect with a multitude of law firms in their search for legal services, with the average person reaching out to four or five lawyers as they hunt for legal representation.

The presentation of your law firm to potential clients that contact your office carries even more weight given the high cost of advertising and marketing. The initial interaction a potential client receives can easily determine their desire to hire your law firm. Regardless of how a potential client “finds” your law firm, or they were a referral, IF they contact you, it is imperative to put your best foot forward and secure them as a client!

LawRuler SocialMedia 161x161 Law Ruler Don’t Work So Hard! Let Law Ruler Legal CRM and Client Intake Software Lighten the Load!    That’s where Law Ruler allows your firm to operate efficiently and professionally! Law Ruler is a cloud-based legal case intake and conversion CRM system that will help your firm connect your referrals and leads from incoming phone calls, websites, or social media. Integrating a quality intake software program with your law practice’s phones and website is easy, and within seconds you can ensure that ANY incoming call creates a new lead from the very first ring of the phone! An innovative legal CRM system is the key to a highly successful legal practice!   if text signature 64861 1 Don’t Work So Hard! Let Law Ruler Legal CRM and Client Intake Software Lighten the Load!

The automation of your intake process streamlines paperwork, minimizes the work of your staff, delivers expediency to your prospective clients, and most importantly, provides an affordable tool to improve your ROI. Law Ruler is a turnkey, easy-to-use solution that will convert your marketing efforts into signed clients. Without a solid lead conversion software for your legal practice, your firm stands to lose 90-95% of new potential clients! The ability to remain connected with current clients or the ability to immediately engage with those seeking out your legal services, it is imperative that your CRM provides you with the necessary tools. Successful law firms across the nation have turned to Law Ruler’s top-rated legal case intake software to improve their client-attorney relationships and retention rates. Law Ruler’s Marketing Cloud can increase your conversion of leads and referrals up to 50%.    10 128 1 Don’t Work So Hard! Let Law Ruler Legal CRM and Client Intake Software Lighten the Load!

Discover How to Increase Your Sign-Ups – more clients, exude professionalism, and ultimately, succeed!  Let Law Ruler help get you there. Increase your sign-ups of new clients by 20-30% or more from your existing marketing and make your team the best they can be. Please click here to start your live demo now or call +1 954 371 2300.

Automation is changing our world and can change how you conduct business in your legal practice.  With the influx of potential clients reaching out via mobile phones and websites, the ability to make an impression from the initial connection is critical in securing new clients or referrals.  It is imperative that potential clients are greeted in a professional and entrusting atmosphere since your law firm is likely one of five firms they will contact in their search for legal representation.

 

sidebanner 163x300 This is How Automation Will Fundamentally Streamline Your Law Firm!  Law Ruler is designed to be used by your law firm’s staff to manage clients while the magic happens in the background!  Automation (#AutomateIt) is the key to your firm’s ability to move forward in the 21st century and effectively manage your client intake in the most expert means possible.  Today’s legal practices need to either evolve or be left behind.  Law Ruler provides the tools necessary for small to medium size firms to track all of their calls, instantly engage and respond to referrals/leads promptly.

Discover how Law Ruler works on its own or seamlessly wraps around Clio, FileVine, Needles, TrialWorks, Aderant, and other legal practice management software. With the utilization of Law Ruler, you have the potential to increase the number of new clients by 20-30% from your existing marketing.  Furthermore, the automation will assist your staff and overall operation of your law firm with increased efficiency, effectiveness, and professionalism.  thumb up 128 1 This is How Automation Will Fundamentally Streamline Your Law Firm!

Automating the procedures saves man hours, money and yields more clients. Efficiency becomes the backbone of the automation process! Law Ruler, a cloud-based legal case intake and conversion CRM system, will help your firm connect your referrals and leads from incoming phone calls, websites, or social media. Law Ruler has coupled with Needles®, a customizable legal case practice management software platform for law firms and lawyers.

 

Needles legal case management software 300x71 This is How Automation Will Fundamentally Streamline Your Law Firm!  Needles provides legal firms with the necessary tools to effectively increase productivity and manage your clients’ legal work with upmost professionalism. Needles’ legal case management software and practice management solution delivers the technology required to transform your firm into a more efficient and profitable law office. With the combination of Law Ruler marketing automation and Needles® legal practice management, you fundamentally change the operation within your law firm.  A prospective client yields a signed client that ultimately yields a potential settlement.

Streamlining the work flow within your office is the bottom-line of automation.  Law Ruler accomplishes everything from automated data entry, tracking calls, document automation, E-signature, prompt delivery of time-sensitive information such as retainers and authorizations, and so much more!

Law Ruler is 5-Star Rated Across the Board – Google, Facebook and Capterra! Learn why investing in Lead Management Software is critical to your firm’s future success. Please call to INSTANTLY Start your Demo: +1 954-371-2300 or schedule a free product demo.

“And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom.” ~ ― Anaïs Nin, writer

How to grow your business effectively and efficiently is often a challenge that is not easily answered.  Technological advancements can be both beneficial yet intimidating. The answers might be easier for your law firm than you thought possible! Law Ruler’s legal case intake software, the legal industry’s #1 Legal CRM, offers end-to-end process automation to grow your business.  With Law Ruler’s Text E-Sign, the ability for your potential client to electronically “sign on the dotted line,” means increased business for your law firm in a quick and efficient method.

comfort Zone Law ruler MEDIUM 300x200 Growing Your Legal Practice by Easily Stepping Out of Your Comfort Zone

How can Law Ruler’s Text E-Sign increase your business and client base with electronic communication?

A. Implementation of Electronic Signature expedites the signing of new clients.

B. A potential client quickly gains confidence in your legal practice with the ability to develop meaningful communication with your law firm.

C. You provide their legally binding documents expeditiously and efficiently.

D. You save time and money, both for your law firm and for the potential client, thereby building customer confidence in your firm’s productivity.

Law Ruler’s legal CRM features a 1-Click e-signature button that makes automating client agreements and medical release form automation extremely simple.  Our friendly support team will create your e-signature templates for each document as part of our initial implementation process. Spending 15 minutes customizing each e-signature document is a thing of the past for your office staff!

if sms 1613764 Growing Your Legal Practice by Easily Stepping Out of Your Comfort Zone

A successful legal practice thrives when time-sensitive information such as retainers and authorizations are handled with speed and competence.  Law Ruler’s Text E-Sign streamlines the work flow in your office with faster completed agreements and transactions. The need to schedule appointments for your client to come to your office to sign documents such as retainers is now old school. Your firm “blooms” with the advancement and implementation of electronic signatures.  No longer does your staff have to chase down signatures for retainers, medical records, or court documents! Those days of old are labor intensive, costly, and often frustrating. The manual intake processes can end up costing your law firm a small fortune over time, and is often fraught with errors.  Adding efficiency by automating the process impacts your legal practice’s bottom-line with increased revenues.

Law Ruler provides a seamless process not only for your staff but more importantly, your new clients! To learn more about Law Ruler’s legal CRM and Text E-Sign, please click here to start your live demo now or call +1 954-371-2300.

Get ready to grow your law firm into a 21st century efficient tour de force.  Law Ruler legal case intake software is a turnkey solution that focuses on converting a law firm’s leads and referrals into signed clients. Automating the procedures saves man hours, money and yields more clients. Efficiency becomes the backbone of the automation process! With the majority of Americans utilizing either smart phone technology or laptops, the legal industry now communicates with prospective clients using today’s advanced technologies. Law Ruler makes that possible!

Law Ruler is a cloud-based full-featured legal CRM system that will help your firm connect your referrals and leads from incoming phone calls, websites, or social media. By automating data entry, you can easily increase your staff’s capabilities and allow your firm to instantly engage with new and existing clients. Law Ruler has integrated with many practice management solutions such as: Needles®, Clio, Aderant Client Profiles, and FileVine, to name a few.  With the combination of Law Ruler automation and various practice management software, you get the Ultimate law firm automation that will handle everything from marketing » prospective client » signed client » settlement.

E Sign animated 20180816 300x300 Why You Need The Best Law Office Intake CRM Software?

Document automation and E-Signature completely changes the dynamics of managing the process of securing clients.  With Law Ruler’s Text E-Sign, the ability for your potential client to “sign on the dotted line” electronically means increased business for your law firm. No longer do prospective clients need to download, print, sign and scan paperwork.  Digital signatures are the game changer!

You can quickly develop meaningful communication with your potential client in a secure and engaging manner by providing their legally binding documents quickly and efficiently.  A successful legal practice thrives when time-sensitive information such as retainers and authorizations are handled with speed and competence.  Law Ruler’s Text E-Sign streamlines the work flow in your office with faster completed agreements and transactions. No need to schedule an appointment and clients will love how easy it for them.  No scanning or faxing!

E-signatures permit your law firm to create retainers with client data filled out, in seconds.  Your office staff will sign more clients in an efficient manner.  The ability to couple e-signature technology with Law Ruler’s automated SMS Text Messaging Market Automation and you’ll significantly save time and money in following up with on-going client interactions.  Include texting in your arsenal of communication and be rest assured that these new approaches to client interaction will create a simplified workflow for your office staff and increased profits for the firm.

To learn more about Law Ruler and their E-signature and document automation, please click here to start your live demo now or call (954) 371-2300.

if apple 386450 1 150x150 Law Ruler on the road?  Free, Mobile Edition is now available!  Ever wanted to take Law Ruler on the road?  Free, Mobile Edition is now available!

In the fast-moving world of intake and the practice of law, having access to your information, SMS Texting, and e-sign on the road is a huge advantage!  Arm your road warriors and remote employees with the mobile version of Law Ruler! Intakes to Go!

Built from scratch, Law Ruler’s mobile edition is a totally new app that was built with mobile access in mind!  You can get the Law Ruler Mobile Edition for free and is compatible with all Apple iOS, Android, and Windows phones and tablets as well as other mobile devices.  All you need is a mobile device with an internet connection and Google Chrome!

                                                                                if apple 386450 Law Ruler on the road?  Free, Mobile Edition is now available!    if 36 android 104471 Law Ruler on the road?  Free, Mobile Edition is now available!     if microsoft windows 386480 Law Ruler on the road?  Free, Mobile Edition is now available!     if 18 2135922 Law Ruler on the road?  Free, Mobile Edition is now available!     if chrome browser 386456 Law Ruler on the road?  Free, Mobile Edition is now available!  

Law Ruler is always bringing legal software to the next level and is constantly improving the user experience and keeping up with the latest and greatest features.

                                                                                        Learn more button Law Ruler on the road?  Free, Mobile Edition is now available!  
  • if text signature 64861 1 Law Ruler on the road?  Free, Mobile Edition is now available!   Mobile e-sign for in-person signing of retainers and medical authorizations from anywhere
  • if SMS 52611 Law Ruler on the road?  Free, Mobile Edition is now available!   SMS texting from inside each client inside Law Ruler
  • if kuser 1400 Law Ruler on the road?  Free, Mobile Edition is now available!   Complete access to see all of your important case information and the Inbox from outside the office
  • if document text 103509 Law Ruler on the road?  Free, Mobile Edition is now available!   Interactive document viewer/uploader for call recordings, documents, photos, and more!
  •  Law Ruler on the road?  Free, Mobile Edition is now available!   Law Ruler on the road?  Free, Mobile Edition is now available!  if notepad 285631 Law Ruler on the road?  Free, Mobile Edition is now available!   Convenient notepad to add notes to any clients on the go

This post comes from the ABA Law Practice Division’s Social Media, Legal Blogs, and Websites Committee. In this two-part series, the Committee explored the intake process at law firms around the country. Read Part II here!

The mission that we undertook was to get a feel for what the average prospective client experiences when trying to engage with a law firm. To achieve this, we posed as prospective clients on hundreds of calls to law firms. We also analyzed data from thousands of inbound calls to law firms across the country. Some of the results are shocking:

  • Less than 10% of prospective clients actually speak with a lawyer.
  • 42% of the time, law firms take three or more days to reply to a voicemail or web-generated form fill from a prospective client.
  • 3% of callers gave up before the phone was even answered and 11% of calls lasted less than 10 seconds—most likely prospective clients frustrated by their inability to reach a person.

Most of the firms were appalled at their performance, and couldn’t believe some of the recordings when we played them back. Our worst result was a voicemail message that, instead of transitioning to the prospective client leaving a voicemail, simply looped back and repeated the voicemail message ad nauseam—and this was for a client investing in Adwords advertising to generate business.

Across the board, firms’ failed to deliver an outstanding first impression to potential clients.

Nordstrom Level Of Customer Service

Overall, the standard of customer service law firms should evaluate themselves against is the shoe salesperson at Nordstrom, not the ineffective, substandard experience delivered by the law firm across the street. We looked at that Nordstrom approach and lifted key elements that turn a commodity purchase into a fantastic experience (which in turn, sells a lot of shoes). Combine this with the data from an Avvo study that shows the number one thing prospective clients look for in an attorney is responsiveness, and you start to understand just how important a stellar intake process is.

Methodology

The study was conducted utilizing data from call tracking services for consumer-centric law firms across the country in a variety of different practice areas, although personal injury was heavily represented (roughly 55%). Mystery calls were placed during and outside of business hours, as were web based form fills if the client. We evaluated a variety of objective (i.e how long was I on hold?) and subjective (was the person empathetic?) metrics to establish a benchmark of performance.

Stop Marketing, Start Converting

The agency I work for markets exclusively for lawyers, but I’ve found the single most impactful thing most law firms can do is improve their intake process. Focus less on spending money for marketing, like Adwords or FindLaw, and more on ensuring that those prospective clientss who call you decide to hire you because you’ve delivered that Nordstrom level of customer service. Fortunately, the bar among your competitors is so low that delivering a stand-out experience shouldn’t take much.

Results

The Phone Call

One out of every three callers to a law firm didn’t get to actually speak to a person and less than 10% of the time, the caller was able to speak with an attorney during their initial call. Some of the firms we reviewed this data with said that was by design: “We can’t waste our lawyer’s time speaking with potential business—if the case is important, we’ll get back to them.” Now consider walking through the Nordstrom shoe department, unable to find a salesperson or unable to try on some shoes yourself.

1 ABA Benchmark Study on Law Firm Intake Process: Part I... 2 ABA Benchmark Study on Law Firm Intake Process: Part I...

The very first impression a prospective client gets is the way the phone is answered… yet one out of every four callers didn’t even hear the name of the firm when their call was answered. The non-descriptive greeting of “law firm” communicates to the client that you view yourself as interchangeable with any other law firm—a pretty bad message to deliver as a first impression. And yes, this issue is probably exacerbated by answering services, so perhaps it’s time to find a different service.

3 ABA Benchmark Study on Law Firm Intake Process: Part I...

Some prospective clients found themselves on hold for an inordinate period of time, during which they may very well be surfing the web for a new appointment with someone less busy. Another tip: lullaby hold music should be avoided, as it makes the time seem to stretch out even longer. Reserve Eine Kleine Nachtmusik for your nursery, not your firm.

23 ABA Benchmark Study on Law Firm Intake Process: Part I... 23b ABA Benchmark Study on Law Firm Intake Process: Part I...

Everyone’s favorite word is their own name, and the regular use of someone’s name consistently ranks as one of the easiest ways to build rapport and trust between strangers. And yet, in more than half of the calls, the person who answered the phone never identified themselves by name and almost as frequently failed to even ask for the caller’s name. (This of course, can make follow-up decidedly awkward: “Uhh… Someone at this number called about a car accident?”)

4 ABA Benchmark Study on Law Firm Intake Process: Part I...5 ABA Benchmark Study on Law Firm Intake Process: Part I...

To be continued tomorrow! Read more results in Part II of the ABA Benchmark Study on the Law Firm Intake Process here.

Law Ruler exhibits at National Trial Lawyers Summit in Miami 300x172 Law Ruler exhibits at National Trial Lawyers Summit in Miami, FL Feb 7 10, 2016

Please visit Law Ruler at the National Trial Lawyers Summit at the Loew’s Miami (South Beach) hotel between February 7-10 at our booth.

Please stop by booth number 28 and visit the masterminds behind the leading law firm blog article about:

“6 Tips to Compete with the Personal Injury Firm Down the Road.”

(This is a must read for every lawyer, especially personal injury and mass tort)…

(This is a must read for every lawyer, especially personal injury and mass tort)…
2016 01 29 1011 6 Tips to Compete with the Personal Injury Firm Down the Road
By:  Daniel S. Jacobs
Law Ruler Legal Case Intake Software/Legal CRM

law ruler vs no law ruler legal case intake software 1024x360 6 Tips to Compete with the Personal Injury Firm Down the Road

Don’t lose your market position. Be a Leader with Law Ruler

(1) What is your Lead to Client Conversion Rate?  If you do not know, then you need to know.  Identify bottlenecks, modernize your approach, and claim your victory.

(2) Different people respond differently to different medias (SMS Text, Email, Phone Calls, Websites).  You need a more comprehensive approach: Law Ruler legal case intake software.

(3) If you do not nurture your firm’s sales funnel, then you are dropping the ball.  Everyone has already seen the emails that look like bulk mail and you know it ends up in junk/clutter.

(4) Education Marketing with automated, yet highly personalized content is critical that gets read 100% of the time.  A tree that falls in the woods with no one to hear or see it…

(5) Technology:  Accept no imitations.  Law Ruler legal case intake software has a formula that works, is proven, and endorsed with verified references and testimonials

(6) Endorsements from your trusted advisors:  Law Ruler is the ONLY legal CRM / legal case intake software endorsed by the leading personal injury and mass tort marketing associations.

“Creativity may well be the last, legal, unfair competitive advantage we can take to run over the competition.”  
– Dave Trott

Law Ruler is the best legal case intake software solution if your firm is looking for an easy-to-use that is “Set and Forget” and systematically increases lead-to-client conversion by over 30-40% for personal injury, mass tort, and other plaintiff law firm practices.

The industry-leading legal case intake software from Law Ruler reduces workload, track leads and increase your firm’s efficiency by automating repetitive activities in a very personalized way. With hundreds of features to choose from, Law Ruler can even be customized for each practice area that you support, and contains a complete intake system and process that allows your firm to function at a higher level and accomplish much more in less time. Law Ruler offers all you need to run a plaintiff law practice and increase your client portfolio!

Make your clients feel like everyone knows their name and check out Law Ruler’s no risk FREE 14-day trial today. For more information, visit http://www.legalcaseintakesoftware.com or contact Law Ruler at: 1-800-431-6779 or sales@lawruler.com.

Dont Drop The Ball Pod 1 300x132 Is Your Law Firm Generating Leads Then Dropping The Ball?

Is Your Law Firm Generating Leads Then Dropping The Ball?

For Law Firms, every inbound lead has the potential to become a retained case, but more importantly a life-long satisfied client and referral source. Unfortunately, for many firms, lead follow-up is the biggest obstacle preventing conversions to clients.

With an organized front office and a powerfully automated intake system like Law Ruler, firms can personalize their client interactions, rapidly qualify good cases, and ultimately convert more leads and intakes.

Law Ruler’s legal case intake software(Video Explanation here: https://youtu.be/WIvX_6wFCgs) was designed exclusively for Law Firms as a comprehensive and effective system that will help firms maximize every telephone and online intake inquiry, plus make certain that all qualified lead sources are being tracked.

The digital age is here to stay and the future of the legal industry will be dependent on a firm’s proactively toward updating their office operations to better capitalize on the increased productivity that modern technology can offer.

So what can the new-gen intake software do for your law practice?  Quite a lot!  Law Ruler, the leader in legal case intake management software is loaded with these advanced and powerful, ready-to-use integrations and benefits:

  • DocuSign  Auto Fill technology to automate any releases, authorizations, retainers or other documents that require signature
  • Microsoft/Google/Mobile Device Calendar with automated reminders so no follow-up call or deadline is ever missed again
  • SMS text marketing
  • Vonage Business Phones integration so your staff can see client notes on screen as the phone rings, and greet them personally
  • Customizable fields by case
  • Ready-to-use website contact/intake forms and templates
  • Improved lead-to-client conversions by 20% on average for law firms
  • Cloud-based interface provides significant cost savings over legacy systems
  • Fully Customizable Intake Questionnaire module to help your team consistently gather essential data during intake calls
  • Can be configured to work in tandem with existing Case Management Software to prevent double data entry
  • Ready-to-Use Management dashboards with drill-down capabilities to get real-time insights without having to run reports
  • 24x7x365 Monitored, highly secure data center with bank-grade encryption and advanced firewall protection

Poorly Managed intake processing and lead tracking can be detrimental to a firm’s growth and sustainability in the competitive world of law. Building credibility and trust begins the moment someone from your staff initiates contact with a prospective client for the first time. Lengthy caller hold times, follow-up call delays, and not being able to warmly and informatively respond to a caller’s questions and concerns will keep your practice from forming meaningful, long term relationships with prospective clients.

Grow your firm today with Law Ruler’s premiere legal case intake management system and begin generating a healthy profit by improving your client satisfaction rate, workflow and marketing initiatives. And remember, every inquiry is a lead that could turn into a client. Don’t drop the ball, call Law Ruler today at 1-800-431-6779 for a FREE DEMO, or visit www.lawruler.com to find out how your firm can capture more leads and retained clients.  Watch our video explaining the many benefits of Law Ruler here: https://youtu.be/WIvX_6wFCgs

The Law Ruler legal case management software team sponsored and exhibited at a Port St. Lucie CLE Luncheon Carrabba’s Restaurant in Port St. Lucie, FL on 10/28/2015.  Law Ruler firmly believes in supporting the non-profit activities of local bar chapters.

Post St Lucie Bar 10 28 2015 CLE Sponsor e1446057713632 768x1024 Law Ruler Sponsors Port St Lucie Bar CLE Ethics Event

Post St Lucie Bar – 10-28-2015 CLE Sponsor